How do I know if my order is confirmed?
You will receive an email and an SMS confirming your order. If you are facing any issue, you may contact our helpdesk at email@example.com
When will you ship my order?
We normally ship orders within 2 business days. Final delivery time will vary depending on your location.
When will my order get delivered?
Estimated Delivery dates vary order to order depending on your location and items ordered.
How much do you charge for delivery?
Shipping rates vary depending on the package size and order value. In the clocks category, shipping rates are charged as per the weight of the parcel.
I have some questions about customized design order. Whom should I ask?
No problem. Just call us on +91 95101 51956 right away to get all your questions answered or you can even send an email to firstname.lastname@example.org.
What about quality of the products?
While most of the products on our site are handmade, each product is checked for its quality. It is our endeavour to provide the best of every product.
Can you gift wrap my order?
Yes, we’ll gift wrap any of our products for a small fee.
I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?
Unfortunately, it is mandatory for the packages to carry its invoice as per Government regulations.
I have received a damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return or reach out to us on email@example.com and we will resolve the issue to your satisfaction.
Is Cash on Delivery (CoD) option available?
Sorry, as of now, we don’t have CoD facility available. We are working to have this soon.
Can I cancel my order?
You can cancel your order within 24 hours of placing it or before the order ships, whichever is earlier. If you’ve paid online, we will deduct a 2% transaction fee and refund the balance amount to your bank account within 7 business days.
How can I order customized gifts?
You can do this in one of the following 3 ways: Fill up the form our customized gift page link. Or Email us on firstname.lastname@example.org. Or Call us on +91 95101 51956.